spgFix Online Mgmt Services 2.0 Suite (SaaS) - Products
Delivering powerful client and employee retention solutions. To get you results.
PATENT - TECHNOLOGY
Customer Relationship Management (CRM) solutions are communication platforms that have been designed to sit between the client and vendor substituting out direct human-to-human interaction for a software interface. The mission is to find a better method for tracking, stating needs and setting goals for clients in an objective forum.
The downside is that most CRM solutions are missing the necessary components to truly understand their clients. During the period of CRM hysteria, the Internet Boom of 1990-2005, Client Retention and Employee Retention evolved into two of the biggest and fastest growing business problems of today. Who would of thought that by not talking to your customers, bad things could happen?
Today, CRM vendors are trying to extract all possible data that surrounds their prospective customers. Information is being pulled from numerous locations and data types. In short, they are trying to figure out what their clients want. Imagine a big salad bowl and you throw in a database, some semantic technologies, a CRM platform, a couple emails, some chat and maybe some social networking. The error in this thinking is that each piece of information was originally created with varying intent and contextual meaning. In most cases, information is commonly designed for and isolated to a specific event in time with the intent to be a single data point. This data had no intention of being combined with other unrelated data to create a bigger picture. Mixing these isolated views can result in erronous findings and misguided decisions. Does this sound like a better way of working with your clients? Now we have a better way.
spgFix 2.0 is a revolutionary solution that is helping companies transition from legacy CRM solutions and those who want to try Online Management Services (SaaS) for the first time. spgFix 2.0 incorporates the human-to-human interaction, integrates the understanding of client retention, employee retention, buying drivers, and human emotions that determine current and future preferences. Don't do legacy CRM. Take a step forward with spgFix Online Mgmt Services 2.0 and realize tomorrow's profitability.
Mission: Our objective is to guide and enhance the motivation, drive and behavior for customers and employees. We help set the stage for what, how and when purchasing decisions are made. By strategically arousing certain emotional triggers in people, we can direct and entice new shoppers to purchase, existing customers to buy more items per visit and spotlight the products and services that contain the greatest profit margins.
Unified integration between clients and employees. Trends and monitors the pulse of clients, employees and/or the interaction between the two. Satisfaction temperature reading.
Have a single view of a client or employee. Dashboard presentations and monitors for their health in a click of the mouse.
Tracks the results of promotions, advertising and buying behavior. Isolates buying drivers by target client.
Tracks the interests of buyers or prospective clients. This not only enables a vendor to know what products to sell target clients, it will also tell them what products to develop to keep them buying.
Shows the financial deficits in the business as related to the products, pricing and sales forecasts needed to be profitable. It will expose and recommend adjustments to track.
Clients interact using various contact points with vendors including retailers, distributors, service departments, technical support, e-commerce, customer service and repair. In most cases this infomation has not been accessible or shared with vendors. Now it can be.