spgFix CRM 2.0 Suite - Products

Delivering powerful client and employee retention solutions.  To get you results.

PATENT - TECHNOLOGY

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Customer Relationship Management (CRM) solutions are communication platforms that have been designed to sit between the client and vendor substituting out direct human-to-human interaction for a software interface.  The mission is to find a better method for tracking, stating needs and setting goals for clients in an objective forum.
 
The downside is that most CRM solutions are missing the necessary components to truly understand their clients.  During the period of CRM hysteria, the Internet Boom of 1990-2005, Client Retention and Employee Retention evolved into two of the biggest and fastest growing business problems of today.  Who would of thought that by not talking to your customers, bad things could happen?  
Today, CRM vendors are trying to extract all possible data that surrounds their prospective customers.  Information is being pulled from numerous locations and data types.  In short, they are trying to figure out what their clients want. Imagine a big salad bowl and you throw in a database, some semantic technologies, a CRM platform, a couple emails, some chat and maybe some social networking. The error in this thinking is that each piece of information was originally created with varying intent and contextual meaning.  In most cases, information is commonly designed for and isolated to a specific event in time with the intent to be a single data point. This data had no intention of being combined with other unrelated data to create a bigger picture.  Mixing these isolated views can result in erronous findings and misguided decisions.  Does this sound like a better way of working with your clients?   Now we have a better way.
 
spgFix CRM 2.0 is a revolutionary solution that is helping companies transition from legacy CRM solutions and those who want to try CRM for the first time.  spgFix 2.0 incorporates the human-to-human interaction, integrates the understanding of client retention, employee retention, buying drivers, and human emotions that determine current and future preferences. Don't do legacy. Take a step forward with spgFix 2.0 and realize tomorrow's profitability.
 
Mission:  Our objective is to guide and enhance the motivation, drive and behavior for customers and employees.  We help set the stage for what, how and when purchasing decisions are made. By strategically arousing certain emotional triggers in people, we can direct and entice new shoppers to purchase, existing customers to buy more items per visit and spotlight the products and services that contain the greatest profit margins.
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CRM Components

Did You Know:  

Companies that implemented a "Performance-Enhancing Culture" averaged a Net Income Growth of 756%. Organizations deciding not to implement this strategy averaged a Growth of 1%.     (Source: PayScale 2014)  

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Retention Manager

Unified integration between clients and employees.  Trends and monitors the pulse of clients, employees and/or the interaction between the two.  Satisfaction temperature reading.  


 

Snap Viewer

Have a single view of a client or employee. Dashboard presentations and monitors for their health in a click of the mouse.


 

Motivator

Tracks the results of promotions, advertising and buying behavior. Isolates buying drivers by target client.


 

Human-to-Human

Clients interact using various contact points with vendors including retailers, distributors, service departments, technical support, e-commerce, customer service and repair.  In most cases this infomation has not been accessible or shared with vendors. Now it can be.


 

Profitability Meter

Shows the financial deficits in the business as related to the products, pricing and sales forecasts needed to be profitable.  It will expose and recommend adjustments to track. 


 

Preference Tracker

Tracks the interests of buyers or prospective clients.  This not only enables a vendor to know what products to sell target clients, it will also tell them what products to develop to keep them buying.


 

Packages

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spgFix CRM

Client Retention

Existing clients spend on average 33% more per visit than new clients, while providing word-of-mouth and referrals.  86% of clients that have a bad customer service interaction will stop buying.  19% of them will spread the news of their poor experience on social media.  It will cost you 5 times as much to acquire a new client as it would to retain an existing client.  Loss of clients can result in downsizing, employee turnover and financial challenges.

 

-  Let's build tomorrow's profitability together.

Employee Retention

An average Organization of 10,000 Employees realizes an astounding annual employee turnover costs of $42 million.  Wall Street Journal estimates that losing an employee will costs up to 200% of their annual salary.  Loss of an employee making $50,000 can costs as much as $100,000 to your organization.   Knowledge, traction, training and expertise walk out the door with each and every employee turnover.

 

-  We found a better way.

spgFix CRM Small-Biz 2.0:  (looking out for the small business owner

Client & Employee Retention Platform with Client Care Management

 

Platform:  Research Clients and Employees, interaction, trends, key indicators and retention

strategy for comprehensive Platform implementation and maintenance

Rate:  Contact Us for Pricing   -  (company revenue: up to $100K and 5 or less employees)

             -    (company revenue $101K to $500K and 5 or less employees)

             -    (company revenue:  $501K to $1M and less than 11 employees) 

Annual Maintenance:  15% of contract amount 

Location:  Client's location

Contact us to explore how we may meet your needs.  We will set up a meeting time that works

best for you.  Reach us via our Contact Page or call 206-497-8938.

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spgFix CRM - Client & Employee Retention Platform 2.0 with Client Care Management

 

Platform:  Research Clients, interaction, trends, key indicators and retention strategy for comprehensive Platform implementation and maintenance

Rate:  Contact Us for Pricing   -  (company size: 101+ employees) 

            -     (company size: 11-25 employees) additonal personnel negotiable

            -     (company size: 26-49 employees) additonal personnel negotiable

            -     (company size: 50-100 employees) additonal personnel negotiable            

Annual Maintenance:  15% of contract amount 

Location:  Client's location

Contact us to explore how we may meet your needs.  We will set up a meeting time that works best for you.  Reach us via our Contact Page or call 206-497-8938.

TM

Disclaimer: Pricing, Products and Services   

The enclosed pricing, products, services and their deliverables are being represented here with the sole intention of enabling our clients to approximate and budget

for the acquisition costs of any one or more products or services. Price will likely vary on a case by case basis due to travel expenses, taxes and other unforeseen

expenditures that may arise during the sales process. Exact pricing will be determined prior to asking for a commitment or payment.

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2020 Maltby Rd. Suite 7-400, Bothell, WA  98021     Office: (206) 497-8938       © 2020 spgFix, LLC. All rights reserved.